Senior IT Operations Analyst

4 weeks ago

Grand Forks, North Dakota, United States QinetiQ US Full time
About QinetiQ US

We are a world-class team of professionals delivering next-generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations worldwide. Our work contributes to innovative research in sensor science, signal processing, data fusion, artificial intelligence, machine learning, and augmented reality.



As a leading defense and aerospace company, QinetiQ US partners with customers to protect the American Warfighter, Security Forces, and Allies. We help save lives, reduce risks to society, and maintain global infrastructure.



Why Work with Us?



At QinetiQ US, you'll experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to solve complex problems. Our diverse and inclusive environment values authenticity, respect, and personal growth. We offer workplace flexibility, a commitment to health and well-being, and opportunities to work with purpose.


Job Overview

We're seeking a Senior IT Operations Analyst to support the Space Development Agency's (SDA) mission. This role serves as the primary on-site Enterprise Operations representative, responsible for day-to-day IT management and support for SDA.



Key Responsibilities
  • Provide customer-focused support as the primary liaison for SDA staff and local network service providers.
  • Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software.
  • Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations.
  • Coordinate and support the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software.
  • Collect IT requirements and coordinate IT resources for incoming SDA staff.
  • Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.
  • Work with the local service provider to support SDA's IT needs, including provisioning of new accounts and deployment of equipment.
  • Coordinate and submit IT tickets and services, fix technology and access related issues, and maintain a well-functioning IT infrastructure across SDA's IT.
  • Work with EO's local staff to ensure coordinated and comprehensive support is delivered.
  • Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams.
  • Escort uncleared guests and vendors, as needed.
  • Support other administrative duties on behalf of EO, as needed.

Required Qualifications
  • BA or BS or Technical Certifications equivalent required.
  • TS/SCI required.
  • 8+ years directly related experience.
  • CompTIA Security+ certification required.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.

Company EEO Statement

Accessibility/Accommodation:


If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call Opt. 4 and let us know the nature of your request and contact information.



QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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