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Customer Training Coordinator

2 months ago

Tampa, Florida, United States SPECTRIO LLC Full time
Job Overview

Position Summary:
The Client Educator at Spectrio plays a vital role in enhancing the customer journey. This position involves training new clients, providing ongoing education to existing customers, and collaborating with various departments to ensure clients effectively understand and utilize Spectrio's services, communication, and processes.

Key Responsibilities:

  • Engage with clients post-sale to gather necessary data for software customization.
  • Respond to client inquiries through phone and email, offering technical and project support.
  • Interpret and convey technical information in an accessible manner for clients.
  • Conduct data entry tasks and assist in the coordination of dispatch and installation operations.
  • Plan and facilitate impactful software training sessions for clients.
  • Utilize various computer systems and diagnostic tools to manage a wide range of operational tasks.
  • Keep supervisors informed about project statuses and any arising issues.
  • Contribute to the development of a technical knowledge base for common user challenges.
  • Create detailed project plans for each client, outlining tasks for timely software installation.
  • Tailor software systems to meet specific client needs, maintaining communication throughout the customization process for feedback and approval.
  • Guide clients in the installation of customized software systems and associated components.
  • Perform additional duties as assigned.

Qualifications:

  • Preferred Bachelor's degree.
  • Minimum of 2 years of experience in customer service and technology.
  • Experience in training or educational roles is advantageous.
  • Strong technical acumen.
  • Basic proficiency in Windows and familiarity with Google Workspace applications, CRM, and ERP systems is preferred.
  • Ability to multitask and work both independently and collaboratively.
  • Excellent analytical and problem-solving skills.
  • Strong organizational and time management capabilities.
  • Exceptional communication skills with keen attention to detail.
  • Ability to learn new processes and software quickly.
  • Positive attitude and collaborative spirit.
  • Capacity to explain technical concepts in simple terms to non-technical audiences.
  • Proficient in managing relationships with clients and colleagues, ensuring prompt responses and managing expectations.
  • Ability to maintain composure and seek solutions in high-pressure situations.

Remote Work Flexibility:
This role offers the opportunity for remote work and invites candidates from various regions to apply.

Benefits:
Spectrio provides a comprehensive benefits package, including medical, dental, vision, paid parental leave, 401k, HSA, FSA, short and long-term disability, life insurance, EAP, paid time off, paid sick leave, paid holidays, and education reimbursement.

Equal Opportunity Employment:
Spectrio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.