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Claims Resolution Specialist

2 months ago

Bethpage, New York, United States Cambria Full time
Job Summary

Cambria is seeking a skilled Claims Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer claims in a timely and efficient manner.

Key Responsibilities
  • Investigate and Resolve Claims: Conduct thorough investigations to determine the validity of customer claims and provide timely resolutions.
  • Communicate with Customers and Fabricators: Maintain clear and consistent communication with customers and fabricators to ensure a smooth resolution process.
  • Develop and Implement Solutions: Collaborate with fabricators to develop and implement solutions to fix identified issues.
  • Provide Leadership and Guidance: Lead and mentor a team of Field Service Technicians to ensure a consistent approach in handling customer claims.
Requirements
  • Education: Bachelor's degree or prior field-related experience.
  • Experience: 1-3 years of account and/or claims management experience.
  • Skills: Excellent customer service skills, strong analytical and problem-solving skills, and ability to communicate effectively with customers and fabricators.
What We Offer

Cambria offers a competitive benefits package, including health and dental insurance, paid time off, and a 401(k) plan. We are an equal opportunity employer and welcome applications from diverse candidates.