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Chief Guest Services Coordinator

2 months ago

Durham, North Carolina, United States free-classifieds-usa Full time

Position: Senior Front Desk Supervisor

Company Overview: Join a leading name in the hospitality industry, where your career can flourish in a supportive environment that values teamwork and personal growth.

Role Overview: We are currently seeking a dedicated Senior Front Desk Supervisor to oversee the front desk operations. This role is crucial in ensuring a seamless guest experience and maintaining high service standards.

Key Responsibilities:

  • Assist team members in resolving payment issues and guest inquiries.
  • Manage guest check-ins and check-outs, ensuring accuracy in reservations and payments.
  • Anticipate guest needs and provide alternative accommodations when necessary.
  • Coordinate with housekeeping to ensure room readiness for incoming guests.
  • Prepare daily reports on arrivals and departures, addressing any special requests.
  • Train and mentor front desk staff, fostering a positive work environment.
  • Maintain compliance with company policies and uphold a professional appearance.
  • Engage with guests using clear communication and uphold service excellence.

Qualifications: The ideal candidate will possess strong leadership skills, a commitment to guest satisfaction, and the ability to manage multiple tasks efficiently.

Company Commitment: We are an equal opportunity employer, dedicated to creating a diverse and inclusive workplace.