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Client Support Specialist

2 months ago

Santa Ana, California, United States Iteris Full time

Customer Service Representative

Iteris is a leading innovator in transportation solutions, recognized for over 15 years of excellence in the industry. Our groundbreaking advancements include the development of statewide traveler information systems and cutting-edge connected vehicle technologies, alongside traffic performance measurement and analytics software. Our advanced detection sensors are utilized in a significant portion of signalized intersections across the U.S. and are operational in over 40 countries globally.

We cater to a diverse clientele, including state, local, and federal agencies, traffic engineering departments, and commercial enterprises, positioning Iteris as a trusted partner in promoting smart mobility practices that enhance safety, reduce congestion, and optimize operational efficiency.

We are currently seeking a Customer Service Representative.

Key Responsibilities:

  • Manage customer orders with a focus on service excellence.
  • Oversee order entry, management, and ensure data accuracy within CRM/ERP systems.
  • Assist the Sales team in fulfilling orders, managing returns, warranty services, and repairs.
  • Process orders for materials or merchandise through direct customer interactions or sales staff.
  • Maintain comprehensive customer files, including sales contracts and relevant information.
  • Provide price quotations, complete order documentation, and verify item details.
  • Coordinate with various departments regarding order status, shipping timelines, pricing, product availability, and back orders.

Qualifications for Success:

  • A minimum of three years of experience in a customer service role.
  • Proficient in navigating CRM/ERP systems, with experience in Oracle, Microsoft Dynamics, or SAP being highly desirable.
  • Familiarity with Microsoft Office applications.
  • High School Diploma or General Education Degree (GED) is required.
  • An Associate's Degree or equivalent experience in Business Administration, Marketing, or a related field is preferred.
  • Strong attention to detail and accuracy in work.
  • Ability to adapt to changing environments and challenges.
  • Analytical skills to process data effectively.
  • Business acumen to understand various business-related topics.
  • Excellent oral and written communication skills.
  • Effective time management skills to meet deadlines.

Benefits:

  • Incentive-based bonuses at the end of the fiscal year.
  • 401(k) retirement savings plan with immediate matching.
  • Comprehensive medical and dental insurance.
  • Vision coverage.
  • Life insurance options.
  • Medical reimbursement plans.
  • Disability coverage.
  • Generous paid time off (PTO) policy.
  • Family-friendly initiatives.
  • Extensive education assistance programs.
  • Home computer purchase assistance.
  • In-house training opportunities.

Iteris, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

Job Function: Sales

Pay Type: Hourly