Current jobs related to Service Operations Manager - Minneapolis, Minnesota - Paladin Technologies
-
Operations Manager
4 weeks ago
Minneapolis, Minnesota, United States TK Elevator Full timeJob SummaryTK Elevator is seeking an experienced Operations Manager - Service/Repair to oversee the successful management of all service and repair operations in Minneapolis, MN.Key ResponsibilitiesSupervise superintendents and employees by providing direction and training, and communicating company policies, procedures, and objectives.Administer the company...
-
Dining Services Operations Manager
1 month ago
Minneapolis, Minnesota, United States Compass Group USA Full timeJob Title: Dining Services ManagerAt Compass Group USA, we are seeking a highly skilled and experienced Dining Services Manager to join our team. As a key member of our hospitality food service group, you will be responsible for managing a team of food service professionals and overseeing the overall service in the main dining room as well as special...
-
Food Services Operations Manager
1 week ago
Minneapolis, Minnesota, United States Yona Northstar Full timeFood Services Manager in Training Role at Yona NorthstarAt Yona Northstar, we are seeking a highly motivated and dedicated individual to join our team as a Food Services Manager in Training. This role is a fantastic opportunity for someone looking to develop their skills and experience in food services management.Key Responsibilities:Assist the Food Services...
-
Automotive Service Operations Manager
2 weeks ago
Minneapolis, Minnesota, United States Lupient Automotive Group Full timeJob DescriptionWe are seeking a highly skilled Service Manager to oversee the daily operations of our stand-alone automotive service and towing station. The ideal candidate will have a strong background in customer service, automotive repairs, and towing services, with a proven track record of managing employees and providing exceptional customer...
-
Food Service Operations Manager
1 month ago
Minneapolis, Minnesota, United States Great Wolf Resorts Full timeJob Title: Food Outlet SupervisorAt Great Wolf Resorts, we are seeking a highly skilled and experienced Food Outlet Supervisor to join our team. As a Food Outlet Supervisor, you will play a critical role in ensuring the successful execution of all lodge standards and daily tasks and assignments.Key Responsibilities:Supervise daily food outlet operations to...
-
Medical Services Operations Manager
1 week ago
Minneapolis, Minnesota, United States ONEOK Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at ONEOK. As a key member of our operations team, you will be responsible for overseeing the daily operations at our terminal and pipeline facilities, ensuring the safe and efficient transportation of natural gas, natural gas liquids, refined products, and...
-
Food Services Operations Manager
2 weeks ago
Minneapolis, Minnesota, United States Yona Northstar Full timeAbout the RoleWe are seeking a highly motivated and experienced Food Services Manager in Training to join our team at Yona Northstar. As a key member of our food services team, you will play a vital role in ensuring the highest quality dining experience for our residents.Key ResponsibilitiesAssist the Food Services Director in leading quality dining programs...
-
Food Services Operations Manager
1 month ago
Minneapolis, Minnesota, United States Yona Northstar Full timeAbout the RoleWe are seeking a highly motivated and experienced Food Services Manager in Training to join our team at Yona Northstar. As a key member of our dietary department, you will play a vital role in ensuring the highest quality food and nutrition services are provided to our residents.Key ResponsibilitiesAssist the Food Services Director in leading...
-
Plant Operations Director
2 weeks ago
Minneapolis, Minnesota, United States Advanced Operations Partners LLC Full timePlant Manager OpportunityWe are seeking a seasoned Plant Manager to lead our Minneapolis-based food produce company through a period of significant growth and expansion. The successful candidate will be responsible for overseeing the daily operations of our facility, ensuring efficient production processes, and driving continuous improvement...
-
Service Operations Manager
1 week ago
Minneapolis, Minnesota, United States All Open Positions Full timeService Manager Job DescriptionWe are seeking a highly skilled Service Manager to lead our commercial truck service team. The ideal candidate will have a strong background in heavy duty truck service and a proven track record of success in managing a team of technicians.Key Responsibilities:Develop and implement effective service department processes to...
-
Ceres Environmental Operations CDL Truck Driver
2 weeks ago
Minneapolis, Minnesota, United States Ceres Environmental Operations Full timeJob SummaryCeres Environmental Operations is seeking a skilled CDL truck driver to join our team. As a driver for our environmental services company, you will be responsible for transporting and delivering products to various job sites.Key ResponsibilitiesDrive a gasoline or diesel-powered tractor trailer combination to transport and deliver products.Inspect...
-
Operations Manager
1 month ago
Minneapolis, Minnesota, United States SBM Management Full timeOperations Manager Job DescriptionSBM Management Services, LP is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facilities, ensuring that our clients receive exceptional service and that our facilities are maintained to the highest standards.Key...
-
Operations Manager
1 month ago
Minneapolis, Minnesota, United States SBM Management Full timeJob DescriptionSBM Management Services, LP is seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facilities and ensuring that our clients receive exceptional service.Key Responsibilities:Manage and coordinate the...
-
Operations Manager
3 weeks ago
Minneapolis, Minnesota, United States College Hunks Hauling Junk & Moving Full timeJob Title: Operations ManagerWe are seeking a highly motivated and experienced Operations Manager to join our team at College Hunks Hauling Junk & Moving. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our franchise, ensuring that our clients receive exceptional service and that our team members are equipped to...
-
Operations Manager
4 weeks ago
Minneapolis, Minnesota, United States SBM Management Services Full timeOperations Manager Job DescriptionSBM Management Services is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facilities, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Develop and implement operational...
-
Operations Manager
4 weeks ago
Minneapolis, Minnesota, United States Minneapolis Downtown Council Full timeJob OverviewThe Minneapolis Downtown Improvement District (DID) is seeking a highly skilled Operations Manager to join our team. As a key member of our operations team, you will be responsible for planning, implementing, and overseeing maintenance, greening, and other operational efforts within the 120 Block District boundaries.This is a full-time position...
-
IT Operations Manager
4 weeks ago
Minneapolis, Minnesota, United States Coloplast Full timeJob Title: IT Operations ManagerColoplast is seeking an experienced IT Operations Manager to lead our North America IT team. As a key member of our global IT organization, you will be responsible for ensuring the smooth operation of our IT systems and services, providing technical support to our business units, and driving process improvements to enhance our...
-
Operations Manager
2 weeks ago
Minneapolis, Minnesota, United States SBM Management Services Full timeJoin Our Team as an Operations ManagerSBM Management Services is seeking an ambitious and motivated individual to join our team as an Operations Manager. As part of our Manager in Training (MIT) program, you will have the opportunity to develop the skills and knowledge necessary to excel in a leadership position.About the RoleThe Operations Manager will be...
-
Operations Manager
2 weeks ago
Minneapolis, Minnesota, United States ITR Group Full timeOperations Manager Job DescriptionWe are seeking a highly motivated and experienced Operations Manager to join our team at ITR Group. This role involves coordinating service and installation technicians, inspectors, and contractors to ensure project completion and customer satisfaction.Key Responsibilities:Coordinate daily service loads with assistantManage...
-
Operations Manager
3 weeks ago
Minneapolis, Minnesota, United States SCI Shared Resources LLC Full timeJob SummaryWe are seeking a highly skilled and compassionate Operations Manager to join our team at SCI Shared Resources LLC. As an Operations Manager, you will be responsible for managing the day-to-day activities of our funeral home, cemetery, and crematory operations.Key ResponsibilitiesManage and coordinate the operational activities of the funeral home,...
Service Operations Manager
2 months ago
The Service Operations Supervisor is responsible for managing service technicians and overseeing service work orders within a specified area.
KEY RESPONSIBILITIES:
- Ensure exceptional customer satisfaction under all circumstances.
- Act as the main point of contact for local customer inquiries, including billing issues and service-related questions.
- Conduct weekly assessments of service calls to guarantee timely resolutions and provide necessary updates to clients. Collaborate with Customer Service Representatives (CSR) and Customer Service Agents (CSA) to track, update, and resolve service requests.
- Prepare and generate all required reports and audits as per client requirements. Create reports as requested by leadership, detailing metrics such as call handling, volume, SLA resolution times, and other specified criteria.
- Collaborate with local management to establish departmental objectives, policies, and procedures.
- Maintain and enhance performance standards for all local accounts.
- Ensure site safety and promote safety initiatives.
- Exhibit and mentor behaviors that foster high-quality customer service.
- Safeguard and manage assigned company resources.
- Represent the company professionally in both conduct and appearance to enhance client satisfaction.
- Adhere to company policies and procedures, including safety protocols.
- Engage positively and proactively with colleagues.
- Communicate effectively and promptly to address company, client, or other inquiries.
- Be available to work beyond standard business hours as needed.
In alignment with company policies and applicable laws, the supervisor is responsible for approving timesheets and time off, planning and directing work, coaching and evaluating performance, recognizing and addressing employee issues, and resolving complaints.
QUALIFICATIONS:
- High school diploma or equivalent.
- At least 2 years of experience in a technical customer service role.
- A minimum of 2 years of experience in the security systems sector.
- Valid Driver's License with a satisfactory driving record.
- Ability to pass pre-employment and client-required background checks and drug screenings.
- Associate's degree in a technical field.
- 2 years of experience in service operations.
- Familiarity with current state and federal labor laws and union contract compliance.
- Strong time management and organizational abilities.
- Problem-solving skills with the ability to collaborate for solutions.
- Capacity to manage workload effectively, multitasking under deadlines.
- Excellent interpersonal and customer service skills.
- Ability to write clear correspondence and present information effectively in small group settings.
- Capability to interact successfully across various levels and cultures.
- Function effectively as a team member.
- Strong analytical and technical problem-solving capabilities.
- Adaptability to changes in the work environment and manage competing demands.
Employees must be able to communicate effectively (i.e., see, hear, speak, and write clearly) to interact with colleagues and clients. Manual dexterity is required for occasional reaching, lifting of small objects, and operating office equipment.
WORK ENVIRONMENT:- The office environment is clean, organized, and well-ventilated with low to moderate noise levels.
- Some local travel may be necessary.
- Site work conditions are similar to typical construction environments, requiring work at heights and in confined spaces as needed.
PERFORMANCE REVIEWS:
Performance evaluations will be conducted at least annually to assess the fulfillment of position responsibilities and objectives.
BENEFITS:
Colleagues and their families are provided with medical, dental, and vision coverage, along with basic life insurance and short-term disability. Additional voluntary insurance options are available. Colleagues can also enroll in the company's 401(k) plan and receive paid time off, sick leave, and paid holidays.
SALARY:
$75,000 - $90,000 Annually, based on experience.
Company Overview:
Paladin Technologies is a leading North American integrator specializing in building technology solutions, including IP security, alarms, audio-visual systems, low-voltage infrastructure, and networking. As a top provider in the design, deployment, and maintenance of communication and digital networks, Paladin meets client needs nationwide while offering local support. Our team comprises highly skilled professionals, including manufacturer-trained technicians and certified project managers.
With offices across the United States and Canada, Paladin employs nearly 1,600 dedicated professionals committed to delivering tailored technology solutions for clients requiring integrated security, network infrastructure, audio-visual services, and more. We continuously adapt to the evolving technology landscape, providing our colleagues with rewarding career opportunities and challenges as the company grows.
Paladin Technologies is an equal opportunity employer, considering candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
