Operations Manager

2 weeks ago


Minneapolis, Minnesota, United States TK Elevator Full time
Job Summary

TK Elevator is seeking an experienced Operations Manager - Service/Repair to oversee the successful management of all service and repair operations in Minneapolis, MN.

Key Responsibilities
  • Supervise superintendents and employees by providing direction and training, and communicating company policies, procedures, and objectives.
  • Administer the company safety program, including performing safety audits and stressing the importance of safety to all employees.
  • Visit job sites and perform quality audits to ensure that repairs are being completed efficiently and in a cost-effective manner.
  • Use accounting reports and Map Point to review route management and callbacks, making necessary changes to improve profitability.
  • Provide technical input to sales staff on the scope of work and materials needed to bid repair work.
  • Monitor the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
  • Work with Branch Manager and service and repair Sales Managers to address customers' needs.
  • Maintain up-to-date knowledge of all federal, state, and local elevator industry code requirements.
  • Administer the parts program for contract service and repair to meet budget expectations and customer satisfaction.
Requirements
  • Bachelor's degree or two years' experience managing on a branch departmental level, or an equivalent combination of education and experience.
  • Valid driver's license and a satisfactory Motor Vehicles Report.
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.


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