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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Establish and maintain positive relationships with customers through effective communication and issue resolution.
- Convey our expertise in printing and design solutions to customers, ensuring their needs are met and exceeded.
- Communicate customer requirements to our internal teams, ensuring seamless execution and delivery.
- Provide information about our products and services, take or enter orders, and resolve customer complaints in a timely and professional manner.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other printing and design solutions.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and internal teams.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people and provide exceptional customer service.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.