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Employee Education Coordinator

2 months ago

Des Moines, Iowa, United States EquiTrust Life Insurance Full time

Learning Development Specialist Job Description

The Learning Development Specialist collaborates with colleagues to ensure outstanding service within the Policy Administration Division. This role involves assisting in the creation of technical documentation, operational guides, and educational resources. Key responsibilities include working with leadership to design and implement training initiatives, assessing training requirements, and creating evaluation tools. The Learning Development Specialist will also keep informed about industry developments and recommend training strategies to align with organizational objectives.

Key Responsibilities:

  • Develop and execute impactful training initiatives
  • Assess training requirements and create tailored solutions
  • Evaluate policies and procedures related to various service types
  • Create assessment tools for training effectiveness
  • Recommend training strategies for employee growth
  • Anticipate training needs arising from regulatory updates
  • Suggest improvement plans for ongoing development
  • Remain current on training methodologies and business practices
  • Collaborate with various departments as necessary
  • Assume additional duties as assigned

Required Skills and Competencies:

  • Exceptional relationship-building abilities
  • Capability to work both independently and as part of a team
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • Ability to evaluate training needs and facilitate implementation
  • Robust analytical and problem-solving capabilities
  • Skill in prioritizing tasks and meeting deadlines
  • Professionalism and interpersonal skills

Experience and Qualifications:

  • Minimum of 2 years in a contact center within the insurance or financial services sector
  • Preferred 3 years of experience in life insurance and/or annuities
  • Preferred 1 year of experience in coaching or training roles

Educational Background:

  • High School Diploma is mandatory
  • Associate's Degree is preferred
  • Bachelor's Degree is preferred

Work Environment:

  • Business Travel: Not required

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program.