IT Service Desk Technician II

1 week ago


Niceville Florida, United States General Dynamics Ordnance & Tactical Systems Full time

Job Summary:

The Technical Support Specialist II will provide technical assistance to end-users in a fast-paced, dynamic environment. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Respond to technical requests from end-users, utilizing established processes and procedures to document, track, and resolve reported problems.
  • Troubleshoot and resolve basic computer, application, system, device, access, or performance issues.
  • Utilize product information or solution databases to research, troubleshoot, and deliver solutions.
  • Advises users on methods, steps, and actions to resolve and avoid future issues, and provides documentation as needed.
  • Escalates problems to appropriate levels or teams to achieve issue resolution.
  • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

Requirements:

  • Vocational or Technical Training Degree Required.
  • Associates Degree in Information Technology preferred.
  • Must be able to hold and maintain Active Secret Security Clearance.
  • 2 to 4 years of experience in Information Technology or related to the positions functional area.
  • Equivalent combination of relevant education and/or experience.
  • Oral and written communication skills.
  • Computer skills.
  • Debugging skills.
  • Technical expertise.
  • Problem-solving skills.
  • Analytical thinking skills.
  • Proficient in Microsoft Office Suite.
  • A+ Certification preferred.
  • Basic understanding of networks, IT Security, VoIP, UPS and Network Printers preferred.

Work Environment:

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Requires regular movement throughout GD-OTS Facilities.
  • May need to stand for long periods of time.
  • Must be willing to work outside normal business hours as required.
  • No or very little travel required.


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