IT Support Specialist

1 week ago


Galena Park, United States ZephyrTech Full time

We are seeking a highly skilled and dedicated IT Onsite Support Engineer to join our Information and Technology Services department in Dresden. As a key member of our team, you will be responsible for providing technical assistance and troubleshooting services for computer systems and networks at our locations.

Your primary responsibilities will include monitoring the system status of workstations and IT components, resolving any occurring errors and disruptions on-site or through remote maintenance, and handling disruptions and service requests. You will also be responsible for escalating issues to downstream support units or service partners as needed.

We are looking for a professional who is passionate about delivering exceptional IT support and has a strong understanding of computer systems and networks. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Monitor and maintain the system status of workstations and IT components
  • Resolve errors and disruptions on-site or through remote maintenance
  • Handle disruptions and service requests
  • Escalate issues to downstream support units or service partners as needed

Requirements:

  • Strong understanding of computer systems and networks
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills


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