Product Support Specialist

5 days ago


Reno, Nevada, United States Green Works Full time
Job Summary:

As a Product Support Specialist at Greenworks, you will play a crucial role in ensuring the quality and reliability of our products. This position requires a high degree of troubleshooting and root cause analysis, as well as effective communication skills.

Key Responsibilities:

• Manage Optimus Care+ 48hr no downtime product loaner program including logging and tracking assets.
• Load, transport, and unload product to dealers / end users as required.
• Maintain a professional image.
• Manage facility and maintenance service providers - scheduling, accessing building. Local contact for facility maintenance.
• Receive sample deliveries
• Open, close, and secure building as required.
• Repair new inventory according to rework instructions. Use of testing equipment and be able to determine pass/fail tolerance range.
• Diagnose and repair minor issues on loaner products.
• Prepare new units for delivery to customers. This includes some assembly, functional testing, and documenting results.
• Order and inventory parts / equipment needed to support field service operations
• Following outlined direction
• Participate in product knowledge training.
• Effective time management with ability to prioritize workload demands.
• Comply with all Greenworks policies and procedures with special attention on workplace safety.
• Work overtime as required.
• Performs all other duties as requested.

Requirements:

• HS Diploma. Preference for college / trade school diploma / certificate.
• English & Spanish language proficiency - verbal and written.
• Must be adaptable, professional, courteous, and motivated, and must work well individually or as a member of a team.
• Organizational, task driven and time management skills.
• Highly motivated with a strong desire to succeed.
• Positive attitude, exemplary attendance, and reliable team member
• Self-starting with solid follow-through and multi-tasking capabilities
• Ability to handle a fast-paced environment and challenging workload.
• Accomplished contributor with cross-functional team environments
• Demonstrated proficiency with computer data entry.
• Familiarity with outdoor equipment
• Be able to work as a cross functional Team member.

Benefits:

• Health, dental, and vision coverage
• Assistance with fertility treatment and adoption
• 401k company match plan
• Paid sick, personal, and vacation time

Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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