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Medical Office Receptionist

2 months ago


Manassas, Virginia, United States US Foot & Ankle Specialists Full time

The Medical Office Receptionist plays a vital role in delivering administrative support and services to the healthcare team, patients, and the overall office environment within a busy medical practice.

This position encompasses a variety of responsibilities including patient service, appointment scheduling, data management, and patient education.


Essential Skills and Qualifications:
High School Diploma or GED equivalent
Proven ability to build and maintain effective relationships with patients, colleagues, and the community
A minimum of 2 years' experience in administrative support within a healthcare setting is preferred
Familiarity with health insurance processes, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes is advantageous
Exceptional customer service skills are required
Capacity to thrive in a fast-paced and demanding work environment
Strong work ethic and professionalism are essential
A collaborative mindset, adaptability, and eagerness to learn

Effective communication, multitasking, and the ability to work under pressure are crucial for success in this role, which also demands attention to detail and a commitment to ensuring patient satisfaction.

Adherence to HIPAA regulations is mandatory.
Good judgment and discretion are required
Proficiency in technology and familiarity with Microsoft Office Suite, including:
Google Workspace
Word
Excel Key Responsibilities: Welcome patients upon arrival and address their inquiries and concerns.
Handle incoming calls, provide necessary information, and transfer calls or take messages as needed
Schedule patient appointments
Responsible for registering new patients and updating existing patient information by gathering detailed personal and financial data
Facilitate patient flow by notifying healthcare providers of patient arrivals, being aware of delays, and communicating effectively with patients and clinical staff
Maintain and update patient records through data entry, faxing, and scanning
Collect patient payments, including deductibles, coinsurance, balances, and copays, and sell over-the-counter items
Review and update accounts receivable/accounts payable changes since the last visit
Manage multiple providers' schedules efficiently
Keep track of orthotics received, contact patients, and schedule follow-up appointments

Oversee office inventory and equipment by monitoring stock levels; anticipating supply needs; placing and expediting orders; verifying receipt of supplies; and coordinating equipment service and repairs.

Review next-day charts for insurance eligibility and necessary referrals and prior authorizations
Prepare end-of-day reports, deposit slips, and upload to shared files on a daily basis
Analyze billing claims and denials, collecting necessary information from providers or patients
Assist with additional office tasks as required

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While executing the responsibilities of this position, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment.

Occasionally, the employee may need to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and utilize their sense of smell.

The employee is required to perform repetitive motions, including reaching overhead and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this role include peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.