Senior Operations Manager

24 hours ago


GondrecourtleChâteau, Grand Est, United States Flagship Facility Services Full time

Flagship Facility Services

We are seeking a Senior Operations Manager to oversee multiple sites and be vital to Flagship's gold standard in client care. This role will operate at a high level, have visibility directly with executive leadership and be client facing.

The Senior Operations Manager will work closely with the Vice President of Operations to develop and execute strategies to maximize profits while maintaining an acceptable level of service quality within the assigned region.

About Us

Flagship is a leading provider of facility services, committed to bringing passion and customer focus to the business.

Key Responsibilities:

  • Oversight of day-to-day operations to ensure efficiency, profitability, and exceptional client satisfaction
  • Participation in goal setting, planning, and executive decision-making
  • Development and implementation of long-range goals and objectives to meet business growth objectives
  • Budgeting and financial management to ensure revenue and expense targets are met
  • Quality assurance to meet company standards
  • Leadership and mentorship to drive team performance and growth
  • Client relationship management and issue resolution
  • Safety training program oversight
  • Recruitment, management, and development of site leaders

Requirements:

  • Bachelor's degree in business or related field (or equivalent experience)
  • 5-7 years' experience in facilities management, janitorial services, and account management
  • Strong project management, problem-solving, and communication skills
  • Ability to work individually and as part of a team
  • Detail-oriented, high performer with excellent record keeping and organizational skills
  • Spanish bilingualism preferred but not required

Benefits:

  • Competitive salary: $120,000 - $150,000 per year
  • Bonus eligible up to 20% of annual salary
  • Medical, dental, and vision insurance
  • 401(k) with match
  • Unlimited vacation time
  • 7 paid holidays + 1 floating holiday


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