Front Counter Customer Service Representative

2 weeks ago


Easton, Maryland, United States Admiral Cleaners Full time

Job Title: Front Counter Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Front Counter Customer Service Representative to join our team at Admiral Cleaners. As a key member of our front counter team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized work environment.

Responsibilities:

* Serve customers dropping off and picking up clothing with a smile and a friendly demeanor
* Engage with customers to build relationships and enhance their experience
* Provide product and service information and assistance to customers in a professional and courteous manner
* Maintain accurate and up-to-date customer accounts
* Resolve customer complaints in a timely and professional manner
* Enter garment descriptions into the computer with precision and accuracy
* Fold and package finished garments to prepare for pick-up
* Sort, scan, and file finished garments for storage
* Maintain a clean and organized work area

Benefits:

* Bi-weekly, direct deposit pay
* AFLAC offered
* 401k with matching available
* Drycleaning allowance for uniforms and some personal items
* Air conditioned facilities
* Paid holidays
* Paid leave after 1 year

Requirements:

* Technology friendly, with experience using Windows platform computers
* Detail-oriented with a good memory
* Service-minded with a passion for delivering exceptional customer service
* Previous experience preferred, but not required
* Flexible hours possible

About Us:

Admiral Cleaners is a 3rd generation family-owned drycleaning business that has been serving our local communities for nearly 90 years. We are committed to providing exceptional customer service and maintaining a clean and organized work environment.



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