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Automotive Business Development Representative

1 month ago

Easton, Maryland, United States HERTRICH Family of Automobile Dealerships Full time
Job DescriptionHertrich Family of Automobile Dealerships is seeking a highly motivated and persistent individual to fill the role of Service Department Business Development Representative / Customer Service Representative / Internet Representative.

Key Responsibilities:

* Answer all incoming phone calls to the Service Department
* Perform outbound calls to identified service lead opportunities
* Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities
* Keep accurate record of all customer contacts and follow up
* Create reports daily, weekly, and monthly, as directed by manager
* Maintain a pleasant and courteous manner on the telephone when communicating with customers
* Maintain a high-energy, enthusiastic attitude

Requirements:

* Highly motivated and persistent
* Solid working knowledge of computers and the internet
* Energetic, enthusiastic and fun
* Organized
* Outstanding phone and communication skills
* Honest work ethic
* Ability to work flexible hours, including nights & weekends
* Highly motivated self-starter with outgoing, customer-oriented personality
* Desire to learn and provide superior customer service
* HS Diploma/ GED required

We strive to attract and retain a diverse workforce and are an equal-opportunity employer.