Customer Service Representative
1 day ago
We are seeking a highly organized and customer-focused Receptionist to join our team at Unitek College.
Job SummaryThe Receptionist will be responsible for managing all incoming inquiries and lobby traffic, providing exceptional customer service, and performing various administrative tasks.
Key Responsibilities- Answer high-volume phone calls, direct calls to the appropriate individual or department, and log and enter new inquiries.
- Manage the front desk, ensuring a smooth and efficient flow of correspondence, mail distribution, and visitor intake.
- Assign prospects to representatives upon approval of the Director of Admissions and/or Campus Director.
- Process Visitor/Student Profile Sheets, enter them into the contact manager, and assign to the appropriate representative.
- Monitor the main entry area to ensure visitors and delivery personnel are escorted at all times.
- Receive, sort, and post all incoming mail, and send and receive packages.
- Perform various clerical duties, including typing forms, letters, reports, and memos.
- Adaptability and ability to work well under pressure in a fast-paced environment.
- Dependability and ability to follow instructions and respond to management direction.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- High School Diploma or GED and minimum 1-year customer service experience.
- Competitive salary range of $19-$21 per hour.
- Medical, dental, and vision benefits starting the 1st of the month following 30 days of employment.
- 2 weeks' starting vacation per year, increasing based on years of service with the company.
- 12 paid holidays and 2 floating holidays.
- 401(k) with company match.
- Company-paid life insurance at 1x's annual salary.
- Leadership development and training for career advancement.
- Tuition assistance and forgiveness for you and your family up to 100% depending on program.
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Customer Service Representative
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