Customer Service Representative

2 days ago


Reno, Nevada, United States This Is Voice Full time
Job Overview

Welcome to This Is Voice, a marketing company that empowers businesses to reach their full potential through innovative voice marketing strategies. We're seeking a skilled and customer-focused Call Center Representative to join our dynamic team.

Key Responsibilities
  • Provide exceptional customer service by answering incoming calls in a professional and friendly manner.
  • Offer accurate information about our products and services, addressing customer inquiries and concerns.
  • Document customer interactions and maintain accurate records in our database.
  • Collaborate with team members to resolve complex customer issues efficiently.
  • Meet or exceed daily performance goals, including call handling, sales targets, and customer satisfaction ratings.
Requirements
  • High school diploma or equivalent required; additional education or experience in a customer service role is a plus.
  • Proven experience as a call center representative or similar customer service role.
  • Excellent verbal communication skills and a strong command of the English language.
  • Ability to remain calm and professional in stressful situations.
  • Familiarity with call center technology, including phone systems and customer relationship management (CRM) software.
What We Offer
  • Competitive salary commensurate with experience.
  • Comprehensive healthcare benefits package.
  • Retirement savings plan with company match.
  • Paid vacation and holidays.
  • Opportunities for professional growth and development.


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