Associate Account Manager

1 week ago


Alpharetta, United States Wheels, LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Associate Account Manager to join our team at Wheels, LLC. As a key member of our Client Services department, you will play a critical role in supporting our Account Managers and clients in delivering exceptional service and driving business growth.

Key Responsibilities
  • Client Support: Provide administrative and analytical support to Account Managers, ensuring seamless client service and retention.
  • Transaction Execution: Execute transactions, conduct research, manage inquiries, complete projects, and prepare reports for internal and external use.
  • Communication: Respond to clients, dealers, drivers, internal customers, and vendors in a timely and professional manner, adhering to established service level standards.
  • Issue Escalation: Escalate issues that impact service delivery, ensuring prompt resolution and minimizing downtime.
  • Data Management: Audit and report on data integrity, ensuring accuracy and consistency across all client data.
  • Process Improvement: Assist in creating SOPs and FAQ documentation, driving process improvements and enhancing client experience.
Requirements
  • Education: College degree or equivalent experience.
  • Experience: One to two years of relevant experience in a client-facing role.
  • Skills: Intermediate to advanced proficiency in Microsoft Excel, outstanding verbal and written communication skills, and strong organizational skills.
Working Environment

This is a remote-friendly role, with the flexibility to work from home. The ideal candidate will be able to work independently, manage priorities effectively, and maintain a high level of productivity in a fast-paced environment.



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