Account Manager

3 weeks ago

Alpharetta, United States Jackson + Coker Full time

Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.


The Vendor Management Systems (VMS) Account Manager is primarily responsible for supporting the company's national accounts with an emphasis on vendor management systems, Managed Service Providers (MSP), and select targeted accounts identified by management.


Additional Details:

  • Serves as account manager between Jackson + Coker and MSPs
  • Acts as MSP client advocates to ensure client needs are understood and satisfied while keeping Jackson + Coker’s internal department’s best interests at heart
  • Improves both internal teams and MSP clients’ overall customer experience with Jackson + Coker
  • Responsible for maintaining effective working relations, communication, and coordination with company associates and with management
  • Submits physicians and APPs (Advanced Practice Providers) for name clear and conduct presents in a timely manner to earn procurement of providers as well as consideration for open positions
  • Reviews provider presents with recruiters to ensure that all requirements have been fulfilled before submitting presents to the client contacts
  • Confirms dates for working providers and work with MSPs to build schedules with confirmed providers
  • Consistently communicates with MSPs to discover new needs and grow current accounts by acquiring extensions and gaining intel for pipeline needs in the future
  • Opens Client Orders in internal CMS to include specific contract requirements and detailed job descriptions that meet MSP needs
  • Ensures contract compliance, through order detail with insight into the MSP processes and requirements
  • Accurately communicates client needs and requirements to recruiters
  • Markets open orders to job boards to increase provider pool
  • Effectively negotiates rates that are within company gross profit guidelines
  • Understands all Jackson + Coker specialties and their corresponding rates in all US territories
  • Conducts regular relationship building calls with key MSP managers.
  • Responsible for establishing and maintaining positive business relations with MSPs and their clients
  • Obtains customer feedback and continually work to improve services
  • Acts as Subject Matter Experts for PVL, Accounting, Service Coordinator, Training, Marketing, Sales, or internal CMS
  • Functions as the point of escalation from the initial introduction of the provider to the point where the provider starts receiving payment for the job, including privileging, licensing, rates, dates, travel, confirmations, timesheets, etc.
  • Meets regularly with internal associates to provide status updates and feedback on providers
  • Keeps management informed of activities, changes in competitive conditions, and significant roadblocks
  • Completes required reports and records accurately and promptly


Here’s Why The Atlanta Journal-Constitution Ranks Jackson + Coker A Top 10 Mid-Sized Workplace:


Career longevity

Jackson + Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.


State-of-the-art facilities

Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.


Training

In-depth orientation and ongoing training will prepare you to succeed in this key role.


Culture

Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.


Requirements:

  • Ability to multi-task in a deadline-driven, high-volume environment
  • Ability to work collaboratively and respectfully with others.
  • Ability to communicate clearly with all levels of the organization.
  • Ability to be honest and responsible for work output and hours.
  • Strong sales abilities
  • Strong interpersonal and public relations skills
  • Excellent phone skills, attention to detail, and organizational skills
  • Ability to work independently as well as in a team environment.
  • Ability to prepare correspondence, proposals, contracts, price quotes, and bids.
  • Excellent communication, negotiation, and presentation skills
  • Ability to interact at all levels of business.
  • Ability to manage and coordinate projects.
  • Attention to detail and solid organizational skills
  • Knowledge of computer applications, such as Microsoft Outlook, Word, and Excel
  • Knowledge of company products and basic understanding of healthcare recruiting processes and strategies
  • Industry knowledge preferred, but not required.
  • Knowledge of related computer applications including database entry
  • Understanding of business acumen
  • Bachelor’s degree preferred
  • Previous locum tenens experience preferred, but not required
  • Healthcare sales experience preferred, but not required
  • 3+ years of related experience in account management or a related field


EEO Statement

Jackson + Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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