Studio Host New York

24 hours ago

New York, New York, United States FACEGYM Full time
Job Title: Studio Host New York

Are you passionate about delivering exceptional customer service and sales in a dynamic and fast-paced environment? Do you have a flair for creating a seamless experience for our clients? We're looking for a highly motivated and organized Studio Host to join our team at FaceGym in New York.

Key Responsibilities:
  • Coordinate the scheduling and re-bookings of facial Workout appointments
  • Be the first point of contact for each customer, offering the highest quality in customer service
  • Have full knowledge of the Workouts and products (FG and 3rd parties) to maximise sales
  • Key holder for the business and responsible for Studio open and closing procedures
  • Host daily briefings with the team in Studio Manager's absence
  • Accurate financial reporting on End of Day reports
  • Inventory management, supporting with monitoring stock and conducting monthly stock takes
  • Ownership of the customer journey, ensuring each customer's visit is seamless
  • Confidently communicate all contraindications to customers at point of booking
  • Responsible for communicating the company cancellation and lateness policy to customers to keep a smooth running of business
  • Ensuring that every client completes an intake form and that this is checked before every Workout
  • Responsible for the rebooking of clients and the upselling of Workouts to maximise the business
  • Responsible for meeting individual targets and KPI's (key performance indicators)
  • Maintain an exceptional customer experience at every touch point of the customer experience in the Studio
  • Ensuring the front desk, and work stations are clean and presentable stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
  • To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
  • Accurately completing and checking all required paperwork and reports for the store and the team
  • Being skilful on the Zenoti booking system to ensure revenue opportunities are not being missed, avoiding white space and unbookable slots
  • Building and constantly updating knowledge on skincare, products and workouts
  • Communicate effectively and professionally with all the whole team throughout the day to support in the delivery of a 5-star customer experience and making the team aware of any challenges may arise
  • Operating efficiently point of sale systems, card machines and tills
SALES:
  • Responsible for selling the brands' unique offerings, Workouts, boosters and homecare products within the studio and when promoting the brand front of house
  • To have a strong focus on maximising retail potential and customer retention
  • Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
  • Constantly look for ways to maximise revenue through re-bookings, retails sales and add-ons. Including the promotion of courses and using initiative to find ways to encourage the client to make a purchase
  • Regularly overview the appointment schedules, waiting list, cancellations, and no-shows to ensure revenue opportunities are not being missed
Person Specification:
  • Experience within beauty, retail and spa
  • Enjoys exploring opportunities and using own initiative
  • Exceptional customer service skills
  • A team player with inspirational social skills
  • Articulate and confident communicator
  • Experience working with an online booking system
  • Fully flexible across weekdays, weekends and evenings
Our Brand Values:
  • Feeling
  • Action
  • Confidence
  • Expertise
Perks:
  • Generous commission on retail
  • Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones
  • Product Perks: Get 50% off FACEGYM products to help you look and feel your best
  • Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you
  • Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being

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