Restaurant Host
3 weeks ago
City Winery New York is a unique venue that combines wine, food, and live entertainment to create an unforgettable experience for our guests. As a Host, you will be the first and last point of contact for our guests, responsible for delivering exceptional service and creating a memorable experience.
Job SummaryWe are seeking a highly skilled and enthusiastic Host to join our team. The ideal candidate will have a passion for hospitality, wine, and music, and be able to provide exceptional service to our guests. As a Host, you will be responsible for greeting guests, handling inquiries and reservations, and supporting other areas of the operation as needed.
Responsibilities- Provide exceptional guest service, including greeting, conversing with, and thanking departing guests
- Escort guests to seats and set them up for a pleasurable dining experience
- Accommodate guest requests while seeking management approval when necessary
- Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
- Ensure all dining areas are tidy, presentable, and in safe condition, and set up/rearrange/breakdown dining room for service accordingly
- Manage miscellaneous day-to-day communications, including voicemails, emails, deliveries, and reservation calls, and communicate any important reservations/guest inquiries
- Maintain all reservations/seating through designated system
- Provide guests with accurate wait time estimates during busy periods
- Perform necessary opening/closing tasks
- Rotate seating between different stations to ensure even workloads for waitstaff
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Maintain menu knowledge, including ingredients, preparation methods, and allergen information, and communicate this information tableside to guests
- Maintain organized, clean, and safe work areas at all times
- Attend trainings, tastings, meetings, as needed
- Follow all company policies, procedures, and guidelines, including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic, team player, and exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English, including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule, including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role, including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting, and carrying up to 25 pounds
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