Restaurant Host

3 weeks ago

New York, New York, United States City Winery New York Full time
About City Winery New York

City Winery New York is a unique venue that combines wine, food, and live entertainment to create an unforgettable experience for our guests. As a Host, you will be the first and last point of contact for our guests, responsible for delivering exceptional service and creating a memorable experience.

Job Summary

We are seeking a highly skilled and enthusiastic Host to join our team. The ideal candidate will have a passion for hospitality, wine, and music, and be able to provide exceptional service to our guests. As a Host, you will be responsible for greeting guests, handling inquiries and reservations, and supporting other areas of the operation as needed.

Responsibilities
  • Provide exceptional guest service, including greeting, conversing with, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience
  • Accommodate guest requests while seeking management approval when necessary
  • Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
  • Ensure all dining areas are tidy, presentable, and in safe condition, and set up/rearrange/breakdown dining room for service accordingly
  • Manage miscellaneous day-to-day communications, including voicemails, emails, deliveries, and reservation calls, and communicate any important reservations/guest inquiries
  • Maintain all reservations/seating through designated system
  • Provide guests with accurate wait time estimates during busy periods
  • Perform necessary opening/closing tasks
  • Rotate seating between different stations to ensure even workloads for waitstaff
  • Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information, and communicate this information tableside to guests
  • Maintain organized, clean, and safe work areas at all times
  • Attend trainings, tastings, meetings, as needed
  • Follow all company policies, procedures, and guidelines, including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
Requirements
  • 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
  • Strong work ethic, team player, and exceptional guest service skills
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Must be fluently literate in English, including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role, including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting, and carrying up to 25 pounds
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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