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Hotel Operations Manager

1 month ago

Dallas, Texas, United States Remington Full time
Job Title: Hotel Operations Manager

As a Hotel Operations Manager at Remington, you will be responsible for providing support to the Area General Manager with direction and leadership for the property operations team. Your primary goal will be to lead the hotel management team in achieving their stated operational and financial goals, including managing labor and overall financial performance.

Key Responsibilities:

  • Works closely with the Area General Manager to implement strategic initiatives
  • Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations
  • Responsible for employee engagement of the team, utilizing tools provided and through coaching, training, rewards, and development
  • Provides leadership and direction to maintain and improve the guest experience within the resort, consistent with the company's service standards
  • Participates in interviews, candidate selections, training, supervision, counseling, and coaching of operations staff for the efficient operation of the departments

Requirements:

  • Ability to work varied shifts, including weekends and holidays
  • Working knowledge of hotel management systems and operations
  • Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs
  • Broad management and leadership knowledge of hotel operations
  • Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities
  • Ability to influence others to accept practices and approaches related to hotel operations
  • Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts
  • Excellent customer service skills
  • Able to lead and mentor a team
  • Excellent organizational skills; able to function under time constraints and deadlines with attention to detail
  • Effective listening abilities and able to make strong judgment calls
  • Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word, and Excel
  • Ability to effectively communicate in English and Spanish, in both oral and written forms
  • Technical knowledge and experience with property management systems and POS