ASL Scheduling Coordinator

13 hours ago

Bellevue WA, United States Universal Language Service, Inc. Full time

Job Summary:

We are seeking a highly skilled ASL Scheduling Coordinator to join our team at Universal Language Service, Inc. This role will be responsible for overseeing and participating in the daily operations of sign language interpreting services to ensure they are delivered efficiently to people who are deaf or hard of hearing.

Key Responsibilities:

  • Accept ownership on Sign Language service requests; manage Sign Language Interpreters' orders from entering, fulfilling, timely updating on status (e.g., pending) and confirming Sign Language Interpreters' names scheduled with Service Requesters.
  • Use advanced scheduling techniques to fulfill Sign Language Interpreter requests as needed.
  • Manage internal W2 ASL VRI scheduling and coordinate 24/7 shift coverage.
  • Meet and exceed overall Sign Language Interpreters orders daily fill rates.
  • Meet and exceed Customers' service-level expectations based on their contract requirements; obtain prior authorization for special Sign Language requests as needed.
  • Maintain Sign Language related emails and inquiries.
  • Take in-person and video remote session appointments as needed to ensure ASL coverage.
  • Maintain close contact with Sign Language Interpreters and Service Requesters whenever an issue is at stake to ensure proper resolution.
  • Exercise initiative, discretion, and independent judgment when supporting Universal Language Service Sign Interpreters and Service Requesters.
  • Provide additional support and perform duties of Spoken Languages subdivisions as needed; act as a flex team member between Sign and Spoken Languages Interpreters Orders Fulfillment, Data-Entry, Orders Confirmations and Updates, On-Demand / Pre-Scheduled Language Services.
  • Work with Sign Language Interpreters to explore and assist them in determining options to help resolve conflicts, problematic issues, or concerns, and bring systemic problems to the attention of the organization for resolution.
  • Attend meetings with senior management and other department managers to discuss news, trends, challenges, within ASL Scheduling.
  • Promote Universal Language Service's positive reputation in the language industry and Deaf community.

Requirements:

  • Associate's degree (AA) from two-year college, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Minimum of 2-3 years working directly with the Deaf and Hard of Hearing community in any capacity.
  • Computer skills required: Microsoft Office Suite.

We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable.

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