Rosewood Hotel Coordinator

2 days ago


Dallas, Texas, United States Rosewood Hotel Group Full time
About This Opportunity
In this role, you will have the opportunity to work with a high-end hospitality brand and provide exceptional service to our discerning guests. If you are a motivated and organized individual with a passion for delivering outstanding customer experiences, we encourage you to apply.

Responsibilities
- Take inbound reservation sales calls and coordinate the reservation process with excellent customer service.
- Maintain knowledge of departmental policies and comply with service standards.
- Provide prompt, courteous service handling guest room reservations, changes, cancellations, and information.
- Offer professional, friendly, and engaging service.
- Practice teamwork and respect toward fellow associates and maintain a positive attitude.
- Be knowledgeable about the hotel's layout, services, local attractions, and amenities.
- Handle and distribute messages in a timely and professional manner.
- Understand the importance of guests' privacy and confidentiality.

Requirements
- Experience: Minimum one year's experience as a reservations agent, preferably in a luxury or ultra-luxury hotel.
- Education: High School Diploma.
- General Skills: Perform job functions with attention to detail, prioritize and follow-up; remain calm and resolve problems; follow directions thoroughly; excellent oral and written communication skills.
- Technical Skills: Suggestively sell and input information from the hotel reservations system.
- Language: Required to speak, read, and write English; fluency in other languages preferred.

Benefits
We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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