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Administrative Associate

2 months ago

Needham, Massachusetts, United States First Help Financial Full time

About the Opportunity:

First Help Financial is seeking a highly skilled Ancillary Administrative Associate to join our Servicing Operations department. As a key member of our team, you will play a critical role in managing the cancellation and refund process for vehicle protection products held by our clients.

This is a unique opportunity to work with a fast-growing and culturally diverse company that values exceptional service and customer care. Our team is passionate about making a difference in the lives of our customers and partners, and we are looking for someone who shares our commitment to excellence.

Key Responsibilities:

  • Prepare, submit, track, and reconcile ancillary cancellations.
  • File, track, and reconcile GAP claims.
  • Work closely with our third-party vendor to guarantee accuracy in cancellations and compliance.
  • Prepare accounts for legal review, when needed.
  • Investigate discrepancies with GAP claims, ensuring accurate claim payments.
  • Manage current ancillary contacts within Salesforce for dealers.
  • Maintain accurate and complete cancellation documentation.
  • Handle other assigned projects.

Requirements:

  • 1 year experience in an administrative role.
  • Excellent communication skills.
  • Ability to multitask, self-reliant.
  • Experience working remotely (WFH).
  • Capacity to conduct research beyond the immediate scope.
  • Proficient knowledge of Excel, Teams, and Outlook.
  • High School Diploma or GED equivalent required.

FHF Benefits:

We offer a comprehensive benefits package, including competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.

Culture:

We believe in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.

Growth:

Our company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.