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Customer Service Specialist

2 months ago

Santa Maria, California, United States Cellular Sales Full time
Job Overview

Exciting Opportunities at Cellular Sales

Join a Growing Team

Competitive Sign-On Bonus Available

Are you ready to transform your job into a fulfilling career in a dynamic and supportive environment? Cellular Sales offers a unique opportunity to build a rewarding career while fostering a family-like atmosphere. We seek individuals with a strong desire to succeed and a positive mindset. At Cellular Sales, we provide a range of benefits, professional development, and a culture that embraces diversity and inclusion.

As Verizon's premier retail partner, we have earned numerous accolades, including multiple Agent of the Year awards. With nearly 800 locations across 40 states, we boast a 30-year legacy of delivering exceptional in-person customer experiences. We are continually expanding and searching for motivated, driven, and optimistic individuals to enhance our team of over 7,000 professionals.

Why Choose Cellular Sales?

Our dedicated teams assist clients in connecting, working, watching, gaming, and streaming with the latest technology. We collaborate with our customers to identify the best Verizon plans and services tailored to their needs, ensuring they leave informed and satisfied. We prioritize building relationships and trust within the communities we serve.

What We Provide

We equip you with the necessary tools and support to thrive, along with attractive incentives for high performance and continuous improvement. Here’s what you can expect when you become part of our team:

  • Competitive Compensation: $17.00/hour plus bonuses
  • Comprehensive Health Benefits: Including medical, vision, dental, and life insurance
  • Retirement Security: 401(k) with ROTH option for future savings
  • Performance Rewards: Top achievers receive trips, gifts, and prizes
  • Professional Growth: Gain valuable insights and mentorship from our experienced leaders
  • Advancement Potential: We promote from within and encourage career progression
  • Positive Company Culture: A collaborative environment that fosters mutual success
  • Community Engagement: Make a difference in your local community through events and volunteer opportunities

Key Responsibilities

As a Customer Service Specialist, you will provide ongoing support to our Verizon Sales Consultants. Ideal candidates will be innovative and analytical, aiming to enhance existing processes and methods. You should be open to feedback to boost productivity.

  1. Follow up on assigned leads
  2. Drive store traffic and contribute to market success
  3. Address customer inquiries via phone and text
  4. Support the sales team by generating leads
  5. Adhere to communication scripts for various topics
  6. Research necessary information using available resources
  7. Provide customers with detailed product and service information
  8. Be receptive to feedback and constructive criticism to enhance productivity

Desired Qualifications

  1. Attention to Detail: Committed to thorough and meticulous work methods.
  2. Planning and Organization: Capable of setting priorities and defining actions, time, and resources needed to achieve goals.
  3. Problem Solving: Ability to identify complex issues and develop effective solutions.
  4. Written Communication: Skillful in expressing ideas clearly in well-structured and grammatically correct documents.

Work Environment
This position operates in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers. Candidates must be able to sit for extended periods.

Essential Requirements

  • Positive attitude
  • Strong communication skills
  • Business ownership mentality
  • Interest in technology products and services
  • Understanding of customer service principles
  • High school diploma or equivalent; college degree preferred
  • Minimum two years of relevant experience
  • Proficient in Microsoft Office
  • Data entry and typing skills
  • Experience in a call center or customer service role

If you are eager to learn and implement proven techniques to advance your career in a fast-paced environment, we look forward to discussing this opportunity with you.