Field Service Specialist
4 weeks ago
Birdi Systems, Inc. is seeking a highly skilled Field Service Specialist to join our team and play a key role in maintaining, updating, and repairing video management and access control equipment. This position will provide support to customers in the aviation and detention market segments.
Key Responsibilities
- Lead technician and site supervisor for installation sites
- Configuration, troubleshooting, and support of video management, access control, and situational awareness solutions at customer sites
- Training customers in the use and maintenance of deployed products
- Writing maintenance and on-site work orders
- Diagnosing, troubleshooting, and repairing enterprise-level access control, CCTV, and IDS systems
- Installation, programming, cabling, and testing of security electronic equipment
- Installing and repairing electrified locking hardware
- Installing, troubleshooting, and repairing access control panels, power supplies, and other mechanical components
- Installing, troubleshooting, and repairing analog and network cameras
- Following specifications, instructions, and standard procedures
- Reading wiring schematics, blueprints, and technical manuals
- Ensuring all company safety policies and procedures are followed and enforced
- Effectively communicating relevant information to superiors
- Providing informative and well-organized training for customers
- Resolving and/or escalating issues in a timely fashion
- Maintaining awareness of new and emerging technologies and their potential applications
Requirements
- 5+ years of experience as a senior technician with a proven track record in similar roles
Preferred Qualifications
- Strong knowledge of communications networks, IT systems, and physical security systems
- Experience with Lenel and Avigilon systems, including video management and access control solutions
- Experience with VMWare and Hyper-V virtualization platforms
- Experience in technical customer-focused/field service positions
Certifications
- CCure 9000 (or willingness to obtain certification)
- Preferred: EIT, MSCE, CCNA/CCNP, LEED AP BD+C/O&M certifications
About Birdi Systems, Inc.
Birdi Systems, Inc. is a Los Angeles-based, award-winning, full-service systems engineering consulting and contracting firm. We are a leading provider of technology solutions to major airports and other transportation entities.
We seek employees who possess strong leadership, ingenuity, resourcefulness, and adaptability. As a small business, we aim to foster a teamwork-oriented atmosphere in which work and communication between departments are strongly encouraged. We value thorough and effective communication, seeking individuals who can work well with others.
We offer an invaluable experience to our employees with a multi-faceted and holistic work environment where individuals gain experience in all three of our areas of focus.
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