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Customer Experience Coordinator

2 months ago

Omaha, Nebraska, United States Radon Defense Midwest Full time
About Radon Defense Midwest

We're a company dedicated to providing comprehensive indoor air quality solutions that protect and improve the health of our community. Our mission is to inspire people to make a difference in the lives of others, while growing their careers in a supportive and forward-thinking environment.

Job Summary

We're seeking a proactive, organized, and customer-focused individual to help us create outstanding internal and external customer experiences. As a Customer Experience Coordinator, you'll be responsible for managing our CRM system, converting leads into appointments, and providing exceptional service to our customers.

Key Responsibilities
  • Lead Management: Maintain and manage our CRM system, converting leads into appointments through effective communication via phone, email, and speed-to-lead processes.
  • Customer Interaction: Provide exceptional service by handling incoming and outgoing calls, addressing customer needs, and resolving complaints with empathy and professionalism.
  • Sales Support: Maximize sales opportunities by following up on unsold proposals, finalizing contracts, and generating additional leads through referrals.
  • Scheduling: Collaborate with the sales and production teams to optimize scheduling, ensuring balanced travel and a positive customer experience.
  • Administrative Support: Assist with various administrative tasks, including preparing homeowner packets, managing state reporting, and processing payments.
What We Value
  • Transparency: We communicate openly and honestly, conducting our business with integrity.
  • Empathy: We prioritize understanding and meeting the needs of our clients and team members.
  • Positivity: We stay optimistic, even in the face of challenges, and focus on what we can control.
  • Progressiveness: We continually strive to innovate and improve, both for our customers and our team.
Why Work with Us?

At Radon Defense Midwest, we offer a competitive salary, comprehensive benefits package, and opportunities for advancement. If you're passionate about delivering exceptional customer service and ensuring smooth, efficient operations, we'd love to hear from you.

We're committed to creating a positive and supportive work environment that allows our team members to grow and thrive. If you're looking for a challenging and rewarding role that aligns with your values and goals, we encourage you to apply.