Customer Service Liaison

2 weeks ago


TX United States Camin Cargo Control Full time
Job Summary

This role is responsible for serving as the primary point of contact between the Inspector Coordinator and the Customer, ensuring seamless day-to-day customer relations. The successful candidate will coordinate with customers to ensure that Company personnel and resources meet job requirements as communicated by the customer.

Key Responsibilities
  • Function as the Company's representative to customers, ensuring their satisfaction with Camin Cargo's performance.
  • Communicate with customers regarding information relating to field measurements, lab testing, and job progress updates.
  • Develop and recommend solutions to unusual customer demands and requirements that advance the Company's business interests and satisfy the customer.
  • Review and evaluate customer nominations for completeness and accuracy, ensuring the Company's ability to meet customer requirements.
  • Collaborate with the Inspector Coordinator or Laboratory Coordinator to ensure customer requirements are properly addressed on time.
  • Receive, analyze, compile, and verify data resulting from field measurements and laboratory testing, preparing or supervising the preparation of applicable reports for the customer.
  • Exercise authority and discretion to resolve customer complaints in a fiscally responsible manner, using superior negotiating and customer relations skills.
  • Interpret, administer, and apply Company policies to resolve disputes or customer dissatisfaction.
  • Identify root causes of quality system problems and use good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions.
  • Perform or share scheduling and job assignment duties during non-working hours, weekends, and holidays.
Fitness for Duty - Physical Demands
  • This position will be in an office setting, but field work may be required.
  • Ability to occasionally lift up-to-50 pounds, push & pull, reach overhead, stoop & squat, and wear protective equipment if required.


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