Customer Service Supervisor

2 weeks ago


Lancaster, Pennsylvania, United States Burlington Full time
Customer Service Lead

Burlington is seeking a Customer Service Lead to join our team. As a key member of our store operations team, you will be responsible for ensuring efficient customer service and supporting our management team in communicating promotions and company updates.

Key Responsibilities:

  • Direct cashier coverage and customer flow at the front of lines to ensure seamless service
  • Assist management team in communicating promotions and company updates to customers
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for customer service representatives

About Burlington:

Burlington is a leading off-price department store offering a wide selection of merchandise at discounted prices. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.



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