Shelter Advocate Role

6 days ago

Columbus, Ohio, United States Lutheran Social Services of Central Ohio Full time
About the Role

The Shelter Advocate position at Lutheran Social Services of Central Ohio is an excellent opportunity to make a positive impact on individuals and the community.

As a key member of our team, you will be responsible for providing essential support services to shelter residents, ensuring their comfort and well-being throughout their stay.

We are seeking a highly motivated and compassionate individual with excellent communication skills to join our team as a Shelter Advocate. The ideal candidate will share Our Mission: Creating a better world by serving people in need.

Key Responsibilities
  • Greet all volunteers, residents, and prospective residents, providing information and supplies as needed related to shelter services.
  • Maintain overall cleanliness and sanitation of shelter facilities, including resident dorms, hallways, floors, and lounges.
  • Assign and supervise resident service work, encouraging full participation in agency services and campus community.
  • Hold shelter residents accountable for upholding shelter rules and expectations, communicating any issues or concerns to Director or Case Manager as appropriate.
  • Take resident attendance, maintain bed count, and ensure shelter capacity.
  • Assist in donation receiving and delivery.
  • Provide information to clients on CHOICES and other services, such as medical, dental, and vision care, community resources, and diversion services during absence or high-volume times.
  • Facilitate shift reports to oncoming shift personnel.
  • Escort volunteers and staff between buildings as needed.
  • Assist with shelter laundry services.
  • Back up Admissions Specialists as needed on Crisis Hotline calls.
  • Follow all protocols related to security cameras, emergency evacuation, and access to the building.
Requirements and Qualifications
  • High School degree, GED, or equivalent work experience required.
  • Experience working with victims of domestic violence or individuals with significant trauma histories or other special needs populations preferred.
  • Able to communicate effectively and work with diverse groups of individuals.
  • Ability to work a flexible schedule as needed.
  • Demonstrated critical thinking, crisis intervention, problem-solving, and communication skills.
  • Dedication to excellent customer service and commitment to treating clients with dignity and respect.
  • Ability to work as part of a team.
  • Experience providing direct services in the human services field.
Benefits

Full-time positions with Lutheran Social Services include:

  • Health insurance with 4-plan options.
  • Tuition Reimbursement Program.
  • 403(b) retirement plan with employer-matched savings.
  • Dental and Vision insurance.
  • Medical and Childcare Flexible Spending (FSA).
  • Health Savings Account.
  • PTO and 12 Paid Holidays.
  • Discount Marketplace.
  • Opportunity to make a positive impact on individuals and the community.

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