Executive Director of Operations

2 days ago


Wake Forest, North Carolina, United States Wendy's Full time

About the Role

The Executive Director of Operations will play a key role in supporting the company's success by maintaining an exceptional work environment. This will be achieved by providing leadership, direction, training, and development for Assistant Managers, Shift Members, and team members.

What You Can Expect

A culture of respect and a fun-filled environment where employees are valued. We prioritize our employees' well-being and create opportunities for growth and development.

Key Responsibilities

  • Train, monitor, and reinforce food safety procedures to ensure a safe working environment.
  • Collaborate with the leadership team to meet sales goals and drive business growth.
  • Manage food and labor costs to optimize profitability.
  • Implement company policies and procedures to maintain operational efficiency.
  • Monitor food inventory levels and order products as needed to maintain stock levels.
  • Ensure safe working conditions and maintain a clean and organized workspace.
  • Manage crew member employees to maximize retention and employee satisfaction.
  • Conduct interviews and hire team members who align with the company's values.
  • Provide comprehensive training for new hires to ensure they are equipped to perform their roles effectively.
  • Identify and address problems promptly, taking corrective action as needed.
  • Deliver exceptional customer service, meeting and exceeding company and customer expectations.
  • Focus on continuous improvement of Quality, Service, and Cleanliness to maintain high standards.
  • Drive sales growth by participating in marketing programs and maximizing store sales goals versus budget.

About Wendy's

Delight is an equal opportunity employer that values diversity and the benefits it brings to the workplace. We are proud to be a part of the Wendy's franchise family, where independently owned and operated franchise organizations determine their own compensation, benefits, and career programs, which may vary from company-owned locations.


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