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Veterinary Practice Director

2 months ago

Wake Forest, North Carolina, United States Vets Pets Full time
About the Role

We are seeking a highly skilled and experienced Veterinary Practice Manager to join our team at Vets Pets. As a key member of our leadership team, you will play a critical role in ensuring the smooth operation of our animal hospital and providing exceptional care to our patients and their owners.

Key Responsibilities
  • Coordinate and manage the day-to-day operations of the hospital, ensuring adherence to established protocols and procedures.
  • Provide leadership and guidance to staff, supporting their development through training, performance evaluations, and ongoing mentorship.
  • Collaborate closely with Field Operations Director and Veterinarians to maintain high standards of care and enhance the overall effectiveness of hospital operations.
  • Optimize staffing levels, equipment, and supplies to meet patient care needs while maintaining cost-effectiveness and efficiency.
  • Foster collaboration and communication among team members, ensuring a positive and productive work environment.
  • Serve as a point of contact for emergency situations, participating in on-call rotations and providing support as needed.
  • Participate in the recruitment and selection process, ensuring the hiring of top talent to join our team.
  • Lead hospital meetings and one-on-one meetings with employees and doctors, promoting open communication and transparency.
  • Oversee facility cleanliness and organization, ensuring a safe and healthy environment for patients and staff.
Requirements
  • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
  • Ability to communicate professionally and effectively, maintaining professionalism in emotionally charged or challenging situations.
  • Ability to provide high-quality customer service, embodying a yes culture for clients.
  • Ability to work effectively with computers, software, and electronics.
  • Strong verbal and written communication skills, as well as strong interpersonal, supervisory, and customer service skills.
Physical Requirements
  • Ability to stand for extended periods of time.
  • Ability to lift, walk, bend, twist, reach, push, and squat most of the workday.
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation.
Education and Experience
  • Veterinary medicine experience preferred.
Perks and Benefits
  • Tuition assistance provided to veterinary assistants interested in becoming credentialed technicians.
  • A choice between two medical plans with prescription drug benefits.
  • Dental and vision coverage available.
  • 401(k) Savings Plan with employer match, including immediate vesting.
  • Life insurance for yourself, spouse, and eligible dependents available.
  • Paid time off/holidays.
  • Health Savings Account available.
  • Short-term disability available.
  • Supplemental critical illness and accident plans available.
  • Uniform allowance.
  • Continuing education allowance for credentialed technicians.