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Veterinary Operations Supervisor

2 months ago

Wake Forest, North Carolina, United States Vets Pets Full time
Job Overview

Position Title: Veterinary Practice Manager

At Vets Pets, we prioritize the well-being of both our team and the animals entrusted to our care. A career in veterinary management offers a unique opportunity for those dedicated to animal welfare and eager to positively impact the lives of pets and their owners.

As a member of Vets Pets, you will engage with a diverse range of animals and gain invaluable experience in addressing various health issues. Your contributions will enhance the overall health and happiness of animals in our community, working alongside a team that shares your commitment to animal care. This role also provides avenues for professional growth and development.

Role Summary:

The Veterinary Practice Manager collaborates closely with the lead veterinarian and the staff to establish a positive environment within the practice. This individual is dedicated to maximizing the potential of the entire team for the benefit of our clients and their pets.

They interpret and implement the veterinarian's vision for animal care, ensuring that this philosophy is reflected in all operational aspects. From managing scheduling and financial arrangements to addressing staff concerns, the Practice Manager holds accountability for the practice's overall functionality. They serve as the primary source of information and communication within the facility, playing a vital role in the daily operations of the hospital.

Ideal Candidate Profile:

  • Exceptional communication skills for effective collaboration with diverse teams.
  • Meticulous attention to detail.
  • Ability to work autonomously, prioritize responsibilities, and meet deadlines.
  • Commitment to upholding the highest standards of accuracy and compliance.
  • Enthusiastic about improving business processes.
  • Responsible and timely in completing tasks.
  • Proactive in enhancing efficiency and effectiveness through technology.
  • Open to feedback and new ideas.

Key Responsibilities:

  • Oversee and manage daily operations, ensuring adherence to established protocols and procedures.
  • Provide leadership and mentorship, supporting staff development through training and performance evaluations.
  • Work closely with the Field Operations Director and veterinarians to maintain high standards of care and operational effectiveness.
  • Optimize staffing, equipment, and supplies to meet patient care needs while ensuring cost-effectiveness.
  • Encourage teamwork and open communication.
  • Act as a point of contact during emergencies, participating in on-call rotations as necessary.
  • Engage in the recruitment and selection of new staff.
  • Lead hospital meetings and conduct one-on-one discussions with employees and veterinarians.
  • Ensure cleanliness and organization of the facility.
  • Perform additional related duties as assigned.

Required Skills and Abilities:

  • Ability to work around sick animals and potentially hazardous materials.
  • Professional and effective communication skills, especially in challenging situations.
  • High-quality customer service skills, fostering a positive culture for clients.
  • Proficient in using computers, software, and electronic devices.
  • Strong verbal and written communication abilities.
  • Excellent interpersonal, supervisory, and customer service skills.

Physical Requirements:

  • Capability to stand for extended periods.
  • Ability to lift, walk, bend, twist, reach, push, and squat throughout the workday.
  • Frequent lifting/moving of up to 10 pounds and occasional lifting/moving of up to 40 pounds, with or without accommodation.

Education and Experience:

  • Experience in veterinary medicine is preferred.

Benefits:

  • Tuition assistance for veterinary assistants pursuing credentialing.
  • Choice of two medical plans with prescription drug coverage.
  • Dental and vision insurance options.
  • 401(k) Savings Plan with employer matching and immediate vesting.
  • Life insurance for employees and eligible dependents.
  • Paid time off and holidays.
  • Health Savings Account availability.
  • Short-term disability coverage.
  • Supplemental critical illness and accident plans.
  • Uniform allowance.
  • Continuing education funding for credentialed technicians.

Vets Pets is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.