Payroll Implementation Specialist
5 days ago
At Justworks, we're seeking a highly skilled Payroll Implementation Specialist to join our team. As a key member of our payroll team, you will be responsible for bringing new clients onboard our payroll platform and ensuring all payroll history is fully entered and balanced.
Key Responsibilities:- Fully review client information for completeness in advance of bringing them onboard
- Setup Justworks Payroll clients in our online payroll system ensuring appropriate earnings, deductions, taxes are set up accurately
- Load prior payroll history and balance back to previously filed tax returns to ensure accuracy
- Provide exceptional communication and follow-up with clients and internal teams throughout the implementation process, keeping all up to date on the status of the project
- When needed, perform parallel payroll processes to identify out of balances
- Troubleshoot and resolve payroll and tax out of balances in advance of the clients going live in our system
- Work within predetermined onboarding SLA's, depending on client size and complexity
- Escalate potential issues early so as to resolve without affecting the implementation timeline
- Contribute to the improvement of the payroll implementation process and how we can more efficiently meet the needs of our customers
- Continuously document and update the implementation process to ensure a consistent workflow
- Perform other duties as needed or assigned
- Minimum 2-3 years of Payroll Implementation experience working for a prior payroll provider
- Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
- Strong research and analytical skills required to navigate the different ways our clients do their payroll
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Curious - the innate desire to learn, grow and understand
At Justworks, we offer a competitive salary range of $36.06 per hour to $39.67 per hour, based on location. We also provide a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and a generous PTO policy. Our team is passionate about creating a workplace where diversity of identity, culture, and life experience is celebrated and respected. We're committed to providing a safe and inclusive environment for all employees, and we welcome applicants from diverse backgrounds.
Justworks is an equal opportunity employer and welcomes applications from qualified candidates regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
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