Customer Experience Representative

4 weeks ago


Kirkland, Washington, United States Relief Factor Full time
About the Role

We are seeking a highly skilled and customer-focused Part-Time Customer Experience Specialist to join our team at Relief Factor. As a specialist, you will play a critical role in supporting our rapidly growing customer base by providing exceptional customer service and support via phone and email.

Key Responsibilities
  • Answer and resolve customer inquiries and concerns in a timely and professional manner.
  • Create new customer accounts and recommend additional products and services that benefit our customers.
  • Process orders and ensure accurate and efficient order fulfillment.
  • Provide excellent customer service and support, responding to customer needs and resolving issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • Must reside in Washington State, Nevada, or Arizona.
  • Call Center experience preferred.
  • Strong sales and cross-sales skills.
  • Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism.
  • Ability to problem solve, think quickly, and multi-task.
  • Strong communication skills both verbally and in writing.
  • Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.
  • Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.
  • Ability to handle multiple responsibilities and priorities concurrently.
  • Technical savviness and the ability to learn systems quickly.
What We Offer
  • Competitive hourly rate of $20-$22 per hour.
  • PTO and 10 paid holidays.
  • 401(k) with matching.


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