Senior Operations Manager
3 weeks ago
We are a rapidly growing company dedicated to protecting homes and families from wildfire disasters. Our mission is to provide innovative solutions for homeowners, businesses, and communities in Northern and Southern California.
Job Summary
We are seeking an experienced Senior Project Manager to support our day-to-day operations, focusing on the direct installation of our systems. This role involves ensuring timely completion of projects within budget and scope, as well as maintaining customer satisfaction.
Responsibilities
- Project Management: Oversee installations to design specifications, meeting budget and timeline targets.
- Stakeholder Management: Manage all stakeholders, including homeowners, crew members, subcontractors, and builders, to ensure expectations are met and customers receive a great experience.
- Product Improvement: Contribute to ongoing product improvement and innovation by understanding the mechanical, hardware, and software engineering of our system.
- Residential Construction Knowledge: Understand residential construction requirements and work with inspectors in building and fire departments as needed.
- Team Leadership: Foster a collaborative environment among team members, driving success and encouraging teamwork.
- Mentorship: Evaluate and provide guidance and feedback to team members to improve their expertise and project performance.
- Operations Support: Assist with recruiting, training, and supervising foremen and crew members, as well as managing material procurement and tracking.
Requirements
- Communication Skills: Excellent communication and problem-solving skills, with empathy in working with customers, accounts, and teammates.
- Travel and Work Schedule: Willing to work remotely, travel to customers throughout California, and work nights and weekends as needed.
- Technical Skills: Proficient in Google Suite (Slides, Docs, Sheets, Gmail, Calendar, Drive) and Slack.
- Vehicle and Home Internet Requirements: Must possess a vehicle and valid driver's license to drive to and from job site locations, and have home internet broadband access.
Compensation and Benefits
Our compensation package includes a salary based on experience, with quarterly bonus opportunities tied to performance. Additionally, we offer competitive hourly rates and commission packages, medical, dental, vision insurance, 401k, flexible time off policy, and 10 paid holidays per year.
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