Director of Operations Management
4 days ago
Location: Temecula Valley, California
Estimated Salary: Up to $185,000 (DOE)
We are seeking a seasoned Operations Leader to oversee the day-to-day activities of our multi-unit business operations, including our vineyard, winery, hotel, and event spaces. As a key member of our leadership team, you will be responsible for driving revenue growth, managing cross-functional teams, and upholding our brand's reputation as the face of the company.
The ideal candidate must have a proven track record of managing large teams across multiple locations or units, with a strong focus on operational excellence and customer satisfaction. You should possess excellent communication and interpersonal skills, with the ability to build relationships at all levels and work collaboratively with other departments.
Key Responsibilities:
- Leadership & Team Management: Oversee and mentor managers across multiple units to ensure high performance and alignment with the company's strategic goals.
- Revenue Growth: Develop and execute strategies to drive revenue across all operational units, including increasing occupancy, wine sales, and event bookings.
- Operational Excellence: Ensure smooth, efficient operations with a focus on customer satisfaction, quality control, and adherence to company standards.
- Budgeting & Financial Management: Work closely with the finance team to manage budgets, forecast revenue, and optimize profitability.
- Brand Representation: Serve as the public face of the brand, ensuring a positive guest experience and maintaining strong community relations.
- Flexibility: Ability to work a flexible schedule, including weekends, evenings, and holidays, to meet the needs of the business.
- Multi-Unit Oversight: Manage complex operations across several business units, with a focus on standardizing processes while customizing guest experiences.
- People & Culture: Foster a culture of teamwork, collaboration, and exceptional service, supporting a family-friendly work environment.
Qualifications:
- Experience: Minimum 7+ years in senior operations leadership roles, preferably in the hospitality, winery, or multi-unit restaurant/retail industries.
- Leadership: Proven track record of managing large teams across multiple locations or units.
- Revenue Management: Strong experience driving revenue through strategic planning, sales initiatives, and operational efficiencies.
- Flexibility: Ability to adapt to changing priorities and schedules in a dynamic environment.
- Customer Focused: Passion for delivering exceptional customer service and enhancing guest experiences.
- Financial Acumen: Strong understanding of financial management, including budgeting, forecasting, and P&L oversight.
- Communication: Excellent verbal and written communication skills, with the ability to build relationships at all levels.
- Culture Fit: Experience working in a family-owned business is a plus, with the ability to integrate into a close-knit, team-oriented culture.
Benefits:
- Competitive salary up to $185,000 DOE
- Comprehensive benefits package including health, dental, and vision
- Generous PTO and holiday time
- Employee discounts on wine and hotel stays
- Opportunities for professional growth and advancement within the company
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