Production Support Specialist

3 weeks ago


Chicago, Illinois, United States Beacon Hill Full time
Job Title: Production Support Specialist

We are seeking an experienced.NET Developer to join our dynamic team, providing production support for both homegrown and vendor applications.

Key Responsibilities:
  • Provide tier-2/3 support for internal applications, ensuring timely resolution of incidents and service requests.
  • Independently designs, codes and lead others in the development of cost-effective applications and solutions.
  • Leads or acts as chief technical contributor of business requirements to technical specifications.
  • Will lead or act as a subject matter expert for projects and/or service requests impacting an application or set of applications.
  • Able to support and lead others to develop.Net web applications, API services and SQL Server tables and stored procedures and perform unit testing.
  • Able to work with diverse infrastructure teams to support application migration, certificate renewals and access provisioning.
  • Liaise with third-party vendors to address and resolve issues with vendor applications.
  • Able to independently use ServiceNow to key in Change and support requests.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain and update technical documentation and knowledge base articles.
  • Monitor application performance, troubleshoot issues, and implement fixes.
  • Develop, test, and deploy bug fixes and enhancements for.NET applications.
  • Ensure code quality through code reviews, unit testing, and adherence to coding standards.
  • Work on continuous improvement of the application support processes.
  • Implement and manage CI/CD pipelines using DevSecOps tools.
  • Integrate security practices into the development lifecycle.
  • Automate repetitive tasks and improve deployment processes.
  • Ensure compliance with security policies and standards.
  • Coordinate with vendors for application updates and patches.
  • Evaluate and recommend vendor solutions to improve application performance and security.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 7+ years of experience in.NET development, C# and Vendor application support.
  • 7+ years of SQL Server or Oracle database experience.
  • Proven experience with DevSecOps tools such as Git, TeamCity, Octopus, Docker, Kubernetes, SonarQube, and others.
  • Solid understanding of application security practices and standards.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with monitoring tools and practices.
  • Strong communication skills, both written and verbal.


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