CRM Support Specialist

4 weeks ago


Livonia, Michigan, United States ALTA Equipment Group Full time
About the Role

Alta Equipment Group is seeking a highly skilled CRM Support Specialist to join our Marketing Department. As a key member of our team, you will be responsible for managing and analyzing large datasets, ensuring data accuracy, and presenting insights to key decision-makers.

Key Responsibilities
  • Manage day-to-day administration and support tasks within the CRM system.
  • Handle support tickets through the CRM Helpdesk ticketing system.
  • Perform basic system configurations, including adding fields, creating views, and managing system processes.
  • Conduct CRM onboarding and regular training sessions for new and existing users.
  • Maintain data accuracy within the CRM system and provide support to teams like sales, marketing, and customer service.
  • Sync, validate, clean, and manage data within the CRM, as well as handle data exports, imports, and sales assignments related to equipment data.
About Alta Equipment Group

Culture is Job #1 at Alta Equipment Group. We pride ourselves on living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team. We are an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

What We Look For

We are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.



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