Enrollment Specialist

13 hours ago


Salt Lake, Utah, United States ASSURANCESD, INC. Full time
Job Summary

The Enrollment Specialist will assist participants with completing enrollment paperwork and answering questions about HR documents, Vendor applications, payroll questions, and invoices/claims via phone or email.

Key Responsibilities
  • Gather information on hours worked for each employee
  • Read, prioritize, and summarize all correspondence including mail, email, and phone calls
  • Use available resources efficiently to assess the participant's/vendors' issues and recommend valid solutions
  • Escalate unresolved issues to the appropriate team member and/or supervisor
  • Record details of each participant/vendor interaction and any actions taken on the Communications log
Requirements
  • Proven experience in Customer Service
  • Basic knowledge of labor legislation
  • Solid communication skills (verbal and written)
  • Experience in computer software including Microsoft Outlook, Word, Excel, and HR software
  • Team spirit
  • An ability to handle sensitive and confidential information
  • Experience in Human Resources or a similar field
Working Conditions

The Enrollment Specialist will work in a fast-paced environment and must be able to multitask and prioritize tasks effectively. The successful candidate will be able to maintain confidentiality and handle sensitive information with discretion.



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