Account Specialist

6 days ago


Sioux Falls, South Dakota, United States SONIFI Full time
Account Specialist Opportunity at SONIFI Solutions

SONIFI Solutions is a leader in technology solutions for the hospitality and healthcare industries. We are committed to delivering memorable guest experiences through our integrated technology and service platform.

About the Role

We are seeking an Account Specialist to join our team. The successful candidate will provide superior sales and customer support in securing solutions contracts and enhancing relationships with hotel customers, resulting in increased sales volume and overall customer satisfaction and retention.

Key Responsibilities
  • Support Regional Sales Managers, National Accounts, Corporate Sales, Customer Success Managers, and Strategic Accounts
  • Pre-qualify incoming leads and forward appropriate information to RSM if pre-defined qualifications are met
  • Liaison for corporate office staff and sales personnel
  • Utilize SalesForce to obtain and maintain accurate site information for Regional RSMs, sales forces, and/or hotel management groups (revenue, legal entity, Management Company, existing contracts/services, etc.)
  • Assist with special projects and tasks assigned by the Lead or Manager
Requirements
  • High School Diploma and at least three years of experience in a customer service role or the equivalent combination of related education and/or work experience
  • Prior knowledge of sales and sales administration procedures is preferred
  • The qualified candidate must have strong customer service and exceptional communication skills
  • Must have the ability to comprehend and explain contract documentation
  • Strong data and financial analytical skills are needed
  • Must exhibit sound judgment and the ability to work within established guidelines
  • Must have technical aptitude to support SONIFI's products
  • Strong computer skills are required
What We Offer

We offer a competitive salary and a great benefits package, which includes Health, Dental, Vision & Life Insurance, 401(k) with company match, 11 Company-paid Holidays, Paid Time Off, and a variety of additional benefits

SONIFI values diversity and is proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status


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