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Healthcare Customer Support Associate
2 months ago
Position: Healthcare Customer Support Associate
Work Environment: On-site Role
Compensation: $19.25 per hour
Key Highlights:
Availability required from 6 AM to 8 PM, Monday through Friday.
Benefits of this Position:
- Gain valuable experience in the healthcare sector.
- Opportunity for advancement within a reputable organization.
Required Qualifications:
• At least 1 year of experience in a high-volume contact center, along with a minimum of 1 additional year in direct customer service roles (such as banking, hospitality, or food service).
OR
• A minimum of 2 years in patient-facing healthcare service positions (e.g., Patient Access Representatives, Claims Processors, Pharmacy Benefits Technicians).
• Relevant experience must have been gained within the last 4 years.
• Average tenure of 1 year in previous roles.
• Excellent written and verbal communication skills, with a strong phone demeanor.
• Proficient multitasking abilities, with experience in managing computers and telephones while utilizing multiple software systems concurrently.
Daily Responsibilities:
• Serve as an inbound representative in a healthcare contact center.
• Address phone and message inquiries from patients and their caregivers as they navigate the complexities of the healthcare system, including insurance, billing, and appointment scheduling.
• Comfortable with navigating or learning various healthcare-related topics, including medical records, authorizations, referrals, and care coordination among various healthcare partners.
• Collaborate with healthcare providers and operational teams to complete urgent tasks efficiently.
• Utilize the C-I-CARE framework to ensure positive interactions with patients, enhancing their virtual experience.
• Master the use of technology tools, including Slack, Google Suite, Zoom, and the Electronic Medical Record System 1Life, to effectively communicate with team members and patients.
• Contribute to team development through participation in team meetings, problem-solving sessions, and support for in-office providers.
Next Steps:
- Interested candidates are encouraged to apply directly to this job posting.
- This position involves a Teams interview, including a computer assessment, followed by an in-person interview.
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with forward-thinking leaders to drive meaningful change. TEKsystems is part of the Allegis Group.
We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
