Front Desk Representative

4 weeks ago


Beverly, Massachusetts, United States Endicott College Full time

The Wylie Inn and Conference Center at Endicott College is seeking a Front Desk Agent to provide exceptional customer service and ensure a smooth guest experience.

Responsibilities:

  • Greet and register guests in a prompt and courteous manner
  • Provide accurate and efficient service to internal and external customers
  • Closely monitor and manage guest accounts to meet the property's high standards of quality
  • Effectively communicate with guests, colleagues, and management to resolve any issues or concerns
  • Perform various administrative tasks, including data entry and record-keeping

Requirements:

  • High school diploma required; college degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic mathematical skills and ability to accurately input information using a computer system
  • Ability to observe and detect signs of emergency situations

Working Conditions:

The Front Desk Agent will work in a dynamic and team-oriented environment, with a focus on providing exceptional customer service and ensuring a smooth guest experience. The ideal candidate will be able to work a variety of shifts, including weekends, holidays, and occasional overnight shifts.



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