Customer Service Representative
5 days ago
About The Role
The Boyd Group is seeking a highly skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
Key Responsibilities:
- Ensure consistent execution of the WOW plan.
- Schedule appointments for vehicle repair using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
- Prepare RO work packets consisting of QC checklists, work orders, parts lists, and windshield tags to record rental information.
- Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day to ensure all vehicles appearing in the system are also noted in CCC One.
Required Skills and Qualifications:
- Able to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Salary Information
The estimated salary for this position is between $16.00-$18.00 per hour, depending on experience.
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