Repair Facility Team Member
6 days ago
About The Job
The Boyd Group is hiring a talented Repair Facility Team Member to provide exceptional customer experience and administrative support. As a key member of our team, you will manage working relationships with customers and insurance companies, ensuring seamless repair processes.
Responsibilities:
- Implement the WOW plan to deliver outstanding customer service.
- Schedule appointments for vehicle repair using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
- Prepare RO work packets containing QC checklists, work orders, parts lists, and windshield tags.
- Document all communication with customers or insurance partners during the repair process.
- Verify car rental information and update CCC One.
- Manage ARMS to track vehicles accurately.
Required Skills:
- Able to function well in a fast-paced environment.
- Strong attention to detail and accuracy.
- Knowledge of general office equipment and basic computer skills.
Salary Information
This position offers a competitive hourly rate of $16.00-$18.00, based on experience.
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