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Customer Success Manager Mid-Market

2 months ago

Gary, Indiana, United States VirtualVocations Full time

Customer Success Manager Mid-Market

**Key Responsibilities**

• Strengthen client relationships post-sale by driving high engagement and providing ongoing value
• Advocate for clients, drive renewal rates, reduce churn, and identify expansion opportunities
• Provide internal feedback, collaborate with stakeholders, and ensure client success measures are met

**Qualifications**

• 3+ years of customer success/account management experience in a SaaS business environment
• Experience in balancing stakeholder needs and working under tight time frames
• Proven track record in client-facing roles and delivering exceptional client experiences
• Proficiency in leveraging internal systems and organizational skills
• Ability to build relationships at all levels

At VirtualVocations, we're looking for a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving client success and growth. If you have a passion for delivering exceptional client experiences and a proven track record in customer success, we encourage you to apply.