Customer Service Representative Field Expert

2 weeks ago


Gary, Indiana, United States QUALITY DISTRIBUTION, INC. Full time

Customer Service Representative Job Summary

Quality Distribution, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing customer relationships, making decisions on freight acceptance, and working with customers to resolve service concerns.

Key Responsibilities:

  • Manage customer relationships and make decisions on freight acceptance
  • Work with customers to resolve service concerns and ensure customer requirements are met
  • Track loads in transportation management systems to proactively identify service concerns
  • Collaborate with other departments to secure proper locations, commodity codes, and credit approvals for customers
  • Ensure accurate data entry and proper handoff to terminal billers
  • Document service issues in the NCR system

Requirements:

  • High School Diploma or GED
  • Strong skills in MS Office (Excel, Word, PowerPoint, Access)
  • Experience with transportation software such as EDI and TMW
  • Ability to function as part of a team at a high level
  • Critical thinking and strong communication skills
  • Ability to travel to HQ in Tampa, FL for training and meetings

Equal Employment Opportunity:

Quality Distribution, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.



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