Client Care Specialist

2 weeks ago


Berkley, Michigan, United States Veterinary United Full time
Position Overview

Become a Key Member of Our Veterinary Family at Veterinary United

Are you driven by a love for animals and looking to build a fulfilling career in veterinary services? Veterinary United is thrilled to welcome passionate individuals to our family-oriented veterinary practice. We are currently seeking a dedicated Client Care Specialist to join our vibrant, multi-doctor clinic that caters to a variety of pets, including cats, dogs, and exotic animals.

Why Join Us?

At Veterinary United, we pride ourselves on being more than just a workplace; we are a family dedicated to enhancing veterinary care and positively impacting our community. We cultivate a nurturing environment where every team member can flourish and contribute to our mission of providing outstanding pet care.

Your Role as a Client Care Specialist

As a Client Care Specialist, you will be the welcoming presence our clients and their beloved pets encounter. Your role is essential in ensuring that every visit to our clinic is a pleasant and memorable experience. If you have a warm personality and a genuine love for both people and animals, we would be delighted to meet you.

Key Responsibilities:

  • Friendly Greetings: Welcome clients and their pets with a friendly demeanor, ensuring they feel appreciated and at ease.
  • Appointment Coordination: Manage multi-line phone systems, schedule appointments, and maintain accurate medical records.
  • Transaction Handling: Efficiently process payments and manage financial transactions.
  • Administrative Duties: Assist with filing, data entry, and other administrative responsibilities while keeping the reception area organized and inviting.
  • Client and Pet Support: Aid with check-ins and check-outs, and assist kennel and boarding staff with pet care tasks as necessary.

Qualifications We Seek:

  • Education: A High School Diploma or GED is required.
  • Experience: A minimum of 1 year of customer service experience is preferred.
  • Physical Requirements: Ability to lift up to 50 lbs and handle potentially anxious or aggressive animals with assurance.
  • Personality Traits: Outgoing, energetic, and genuinely compassionate about animal welfare.

Safety and Physical Considerations:

  • Commitment to Safety: While assisting in various areas, you may encounter safety hazards. We ensure that all team members receive training to manage these situations safely and are provided with personal protective equipment as necessary.
  • Physical Demands: The position may involve physical tasks such as lifting, bending, and walking. You should be comfortable performing these duties and assisting with various tasks throughout the clinic.

What You Can Expect:

  • Supportive Culture: Join a team that values each member and promotes personal and professional development.
  • Community Engagement: Be part of a clinic that has been a cherished community resource for many years.
  • Diverse Experiences: Work in a dynamic setting with a wide range of animal patients.

Are you ready to embark on a rewarding career where your passion for animals and people can shine? We invite you to explore the opportunity to become a Client Care Specialist at Veterinary United and make a meaningful difference in the lives of pets and their families.



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